CHALLENGE: Customer is a healthcare IT service company and was looking to build a digital assistant using AI for internal employee training and for help desk employees to look up insurance policies while supporting patient inquiries. But customer's IT team didn't have the skill set to build a digital AI assistant that can provide accurate summary of policy information with corresponding source reference.

SOLUTION: Customer's IT team deployed and used Cerbrec Graphbook to build an information retrieval AI system for the digital assistant that provides accurate summary of insurance policy with source reference for validation.

RESULT: Customer saw the average help desk phone call duration reduced by 60%, which translated to reduced cost, shorter patient wait time, and better patient support experience.

Contact us for inquiry or demo: sales@cerbrec.com